Aeroline announced on May 30, 2026, that it will no longer serve Kuala Lumpur as a stop on its coach routes after more than 20 years of operations [1, 2, 3]. The company said it faces mounting operational challenges and rising costs related to a strict directive issued on May 13, 2026, requiring coaches to operate only from licensed terminals such as 1 Utama, LaLaport Bukit Bintang City Centre, and IOI City Mall [1, 2, 3].
Aeroline had temporarily relocated its Kuala Lumpur stop from Corus KLCC to The Exchange TRX precinct due to its central location and MRT access. However, on May 27, Aeroline was told by Malaysia’s Land Public Transport Agency that it could no longer pick up or drop off passengers at TRX shopping mall [1].
The company said moving to the mandated licensed terminals would significantly increase commercial fees and staffing requirements. Aeroline also said it would undermine service quality for which it is known, including lounges, personalised customer service, and complimentary refreshments. The company explained it decided to exit Kuala Lumpur rather than compromise its service, raise fares, or dilute the customer experience. Aeroline stated, "Rather than compromising our values, charging you more, or delivering a compromised experience, we have made the very difficult decision to leave Kuala Lumpur entirely and focus on serving you elsewhere" [1, 2, 3].
The Malaysian Inbound Tourism Association (Mita) commented on Aeroline's exit on May 31, urging the company to consider continuing operations at multiple approved terminals, including 1 Utama, LaLaport, IOI City Mall, Terminal Bersepadu Selatan, and Gombak, to maintain service coverage and passenger safety [4]. Mita highlighted fare differences, noting Aeroline tickets cost about RM128, roughly double competitor fares from Kuala Lumpur LaLaport to Singapore starting at RM59.96 [4]. Mita president Mint Leong said Aeroline "has the right to make operational decisions based on its business model, cost structure and market positioning... However, from the perspective of the tourism industry and consumers, Mita believes Aeroline should also consider continuing to utilise its multiple approved operating locations" [4].
Aeroline said it will now focus on markets outside the Kuala Lumpur city zone and provide updated ticketing and schedule information through its official channels [1, 3].
