A FamilyMart employee at The Core, Kota Damansara, allegedly threw hot oden soup at a delivery rider during a dispute, sparking outrage online [1, 2].
The delivery rider recorded the incident, and the video quickly went viral on social media on May 28, 2026, drawing widespread condemnation [1, 2]. Netizens called the act dangerous and unjustified, regardless of any verbal argument that might have preceded it [1].
In response, FamilyMart Malaysia suspended the employee involved and launched an internal investigation into the matter later in May 2026 [1, 2]. The company stated that it does not tolerate rude, unsafe, or disrespectful behavior at its outlets and will take appropriate action based on the investigation's findings [1, 2].
The exact cause or trigger for the dispute between the employee and the delivery rider remains unclear as the inquiry continues [1, 2].
The investigation and disciplinary process are ongoing. FamilyMart Malaysia has committed to concluding the probe before deciding further steps.
