Between May 2024 and May 2025, 18 US occupations exposed to artificial intelligence saw employment decline by 0.2%, affecting approximately 10 million jobs. During the same period, total US employment rose by 0.8% [1, 2].
Customer service representatives, certain secretaries, and salespersons were among the most severely impacted occupations. By May 2025, customer service representative jobs dropped by over 130,000, a 4.8% decline. Non-medical, legal, and administrative secretaries and assistants lost 31,030 jobs, a 1.8% decrease. Wholesale and manufacturing sales representatives, excluding those selling technology or science products, declined by 28,670 jobs, or 2.3% [2].
Excluding healthcare-related secretaries and assistants, which experienced rapid growth, the remaining 17 AI-exposed occupations declined by 1.6% in employment for a second consecutive year [2]. Since May 2022, the largest sustained declines occurred in credit examiners and officers (-26.2%), broadcasters and DJs (-20.8%), and sales engineers (-13.2%) [2].
Goldman Sachs economists noted that job vacancies in AI-exposed occupations have fallen below pre-pandemic levels, while occupations that can be augmented or less affected by AI showed more moderate vacancy declines. They stated, "在那些最容易被AI替代的职业领域，岗位空缺数量已跌破疫情前水平；可被AI赋能或受AI影响较小的职业，职位空缺数量的下滑趋势则更为缓和。" (Job vacancies in those most exposed to AI have dropped below pre-pandemic levels, whereas vacancies in AI-enabled or less affected roles declined more moderately) [2].
The Bureau of Labor Statistics cautioned that the AI-exposed occupation list is not definitive but represents jobs with a reasonable expectation of AI impact [2].
AI deployment in workplaces is likely driving a large-scale restructuring of employment patterns in the US, according to analysts [2]. The next official employment update is expected in coming months to further track these trends.
